Returns:
At Anesi Shoes, we understand that sometimes returns are necessary. While we strive to provide you with high-quality footwear, we acknowledge that circumstances may arise. We accept returns under specific conditions and are committed to resolving any issues promptly.
Refunds:
Anesi Shoes generally does not provide refunds; however, we consider refund requests in the following situations:
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Damaged Product: If you receive a damaged pair of shoes, please contact us within 5 days of receiving the item. We may request photographic evidence to assess the damage. Upon verification, we will offer you the choice of a replacement or a refund.
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Size or Fit Issues: In the event of size or fit issues, please contact our customer support team. We will guide you through the appropriate steps to exchange the product for the correct size or offer a refund if necessary.
Process for Returns and Refunds:
To initiate a return or refund request, please contact our customer support team at [support@anesishoes.com] within 5 days of receiving the product. Provide the order number, a detailed description of the issue, and any supporting documentation if required.
Our team will review your request and respond within 5 business days with further instructions on how to proceed.
Please note that returns and refunds are considered under specific conditions, and we appreciate your understanding in this matter. Anesi Shoes is dedicated to ensuring your satisfaction with our footwear.
Thank you for choosing Anesi for your stylish and comfortable footwear needs.